The Eden Club Privacy Policy

At The Club’s of Eden we’re committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about people, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy. 

Any questions regarding this Policy and our privacy practices should be sent by email to: admin@theedenclub.com or by writing to: The Eden Club, Suite 222 1 Broadgate Circle, Broadgate, London, EC2M 2QS. Alternatively, you can telephone +44 (0) 1334 870 088.

How do we collect information from you?
We obtain information about you when you join one of our Clubs, express an interest in our businesses, such as joining a Club or utilise our services as a member, or as a guest of a member or the Club. 

What type of information is collected from you?
The personal information we collect might include your name, address, email address and information relevant to providing you services from our Clubs, for example, golf handicap or shirt size. If you make a purchase from us, such as a membership, annual due, event or vacation / trip your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions who are PCI compliant and follow the appropriate GDPR regulations in the EU.

How is your information used?
We may use your information to: process a Club membership, Annual Due, event products or such that you have purchased; process requests that you have submitted; to carry out our obligations arising from any contracts entered into by you and us; seek your views or comments on the services we provide; notify you of changes to our services; send you communications which you have requested or that may be of interest to you. These may include information about events, promotions of our associated partners goods and services; process a job application. We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us e.g the term of your membership.

Who has access to your information?
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf.
We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to book a hotel room / resort property or tee time). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service. Please be reassured that we will not release your information to third parties beyond the The Club’s of Eden network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party Product Providers we work in association with.
We work closely with various third party product providers to bring you a range of quality and reliable products and services designed to meet the needs of Club members, prospects and guests. When you enquire about or purchase one or more of these products, the relevant third party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third party product providers will share your information with us which we will use in accordance with this Privacy Policy.

When you are using our secure online payment services, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us. We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our members /customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the amazing benefits of membership, and our exciting products and services, then you can select to opt out of our communications. You can change your marketing preferences at any time by contacting us by email: admin@theedenclub.com or telephone +44 (0) 1334 870 088. 

How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: admin@theedenclub.com or write to us at: The Eden Club, Suite 222 1 Broadgate Circle, Broadgate, London, EC2M 2QS. Alternatively, you can telephone +44 (0) 1334 870 088. 

When you give us personal information, we take steps to ensure that it’s treated securely. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.

Use of 'cookies'
Like many other websites, our website’s use cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service. It is possible to switch off cookies by setting your browser preferences. 

Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

 16 or under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Transferring your information
As part of the services offered to you through this website and our Clubs, the information which you provide to us may be transferred to countries around the world in order to provide you with those services. By way of example, this may happen if any of our servers are from time to time located in a country. By submitting your personal data, you’re agreeing to this transfer, storing or processing. The Club’s of Eden respects the transparency of GDPR and the intent to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected. 

Review of this Policy
We keep this Policy under regular review.